Return/Refund Policy for Leon Diamond (All custom items & earrings are excluded)

As a client of Leon Diamond, we value you and your time. Our goal is for you to be not only satisfied, but happy with your purchase, and we understand that sometimes you may need to return or exchange an item. Our return/refund policy is outlined below. Please call us with any additional questions or concerns you may have.

Returns: 

You may return it to us within 3 days of receiving the item for a refund or 14 days to exchange. The item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase. We reserve the right to refuse any returns that do not meet these criteria.

Refunds:

Once we receive your return, we will inspect the item to ensure it meets our return criteria. If the item is in its original condition, we will process a refund for the purchase price to your original method of payment. A restocking fee of 10% is deducted from all refunds. Please note that it may take several business days for the refund to appear on your account.

Exchanges: You may exchange the item up to 14 days after receiving the item. The item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase. We reserve the right to refuse any returns that do not meet these criteria. We ship out your new item once we receive the original.

Damaged or Defective Items: If you receive an item that is damaged or defective, please contact the same day of receiving it in the mail to arrange for a return or exchange. We will cover the cost of shipping for damaged or defective items.

Please note that the following items are non-refundable:

• Custom or personalized orders
• Earrings (for hygiene reasons)

 All deposits, on any item, are nonrefundable.